FAQ
Do I need to register for an account to purchase from the web site?
You do not need to have an account to place an order. Having an account saves you time when making a purchase because your shipping information is saved, but you can shop online without registering.
What are the accepted payments methods?
When placing an order online you may use the following payment methods: MasterCard, Visa, debit cards.
How do you process my order?
Once you place an order, we begin processing it immediately.
We ship orders Monday - Friday.If you place an order after 12pm (AEST), Friday - Sunday, it will be processed on Monday.
We'll send you a confirmation email once your order has been placed and processed. The confirmation will contain your order number and your shipping address. Please remember to check your spam folder.
How long will my order take to be delivered?
Parts and accessories only:
Allow 1-2 days of processing time before orders ship.
Startrack Premium shipping: 1 - 3 working day delivery after orders ship
Omega shipped from Italy:
UPS express saver shipping: 3 - 4 working day delivery after orders ship (not considering customs)
Will I receive shipment confirmation?
Once your order is processed you will receive an email confirming your order has been shipped, with an estimated delivery date and the tracking number. These dates will vary depending on delivery location. Please remember to check your spam folder.
Should I keep the original packaging?
To process a refund, the product must be returned in its original packaging. This helps ensure that the item is protected during transit and arrives in good condition.
I need an invoice, how should I proceed?
Before placing your order and making the payment, please contact us
Get in touch
Have questions about your order or a general enquiry?
